Terms of Service

Last Updated: April 9, 2026

These Terms of Service (“Terms”) govern your access to and use of the website and services provided by KMA Group LLC, doing business as Keith Staten (“KMA Group LLC,” “Keith Staten,” “we,” “us,” or “our”), including booking requests, merchandise purchases, digital music downloads, and related communications (collectively, the “Services”).

By using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1) Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to make purchases or submit booking requests.

2) Orders, Pricing, and Payments

Pricing: Prices are shown in USD unless stated otherwise and may change at any time.

Payment processing: Payments are processed by third-party providers. We do not store full payment card details.

Order limits / fraud: We may refuse, cancel, or limit orders if we believe the transaction is unauthorized, fraudulent, or violates these Terms.

3) Shipping (Physical Merchandise)

Shipping timelines are estimates and not guaranteed. Title and risk of loss pass to you when the carrier receives the package, unless otherwise required by law.

4) Returns and Exchanges (Physical Merchandise)

Unless a different policy is stated on the product page or at checkout:

Window: Returns/exchanges accepted within 30 days of delivery

Condition: Items must be unused and in original condition/packaging

Return shipping: Customer is responsible for return shipping unless the item arrived damaged or incorrect

How to request: Email [email protected] with your order number and reason

Damaged/incorrect items: Report within 7 days of delivery with photos so we can assist with replacement or refund as appropriate.

5) Digital Music Downloads (Final Sale)

Digital downloads are pure downloads (no streaming access) and are generally final sale once delivered, except where required by law. If you experience a delivery issue (e.g., broken link), contact [email protected] for support.

License: Your purchase grants a personal, non-transferable, non-commercial license to download and listen. You may not redistribute, resell, upload, publicly post, or otherwise share the files unlawfully.

6) Booking Keith Staten for Live Events

This section applies to booking inquiries and any confirmed performance engagement (“Booking”).

A. Booking requests and confirmation
Submitting a booking request does not guarantee availability. A Booking is only confirmed when you receive written confirmation from us and the required deposit is paid.

B. Deposit and payment schedule

Deposit: A 50% deposit is required to secure the date.

Balance: The remaining balance is due no later than 14 days prior to the event date, unless otherwise agreed in writing.

Non-refundable deposit: The 50% deposit is non-refundable once paid, except where required by law.

C. Client cancellations and rescheduling

Rescheduling: One reschedule request may be applied to a new date within 6 months, subject to availability. Additional reschedules may incur a fee or be treated as a cancellation.

Cancellation 30+ days before event: Deposit is forfeited; no additional performance fee is due (unless non-refundable costs were incurred on your behalf).

Cancellation 15–29 days before event: You are responsible for 75% of the total performance fee (deposit applied toward this amount).

Cancellation 0–14 days before event: You are responsible for 100% of the total performance fee (deposit applied toward this amount).

D. Event details and client responsibilities
You agree to provide accurate event details and ensure reasonable conditions for performance, including safe access/load-in and compliance with venue rules. Any technical requirements (sound/AV), travel, and hospitality arrangements must be agreed in writing.

E. Force majeure
Neither party is liable for delays or failure to perform due to events beyond reasonable control (including severe weather, natural disasters, government actions, or public health emergencies). We will work in good faith to reschedule when possible. If rescheduling is not possible, any refund or credit will be handled consistent with applicable law and documented out-of-pocket costs.

F. Recording and photography
Recording, live streaming, broadcasting, or commercial use of Keith Staten’s performance, name, likeness, or audio/video requires prior written permission unless expressly granted in the Booking agreement.

7) Communications: Email and SMS

By providing your email or phone number, you agree we may contact you regarding your transactions, bookings, and customer service.

SMS Consent (Transactional and Marketing):
If you opt in to receive SMS messages, you authorize texts sent via an automated system. Consent is not a condition of purchase. Message frequency varies. Msg/data rates may apply. Reply STOP to opt out and HELP for help.

You may opt out of marketing emails via the unsubscribe link in those messages. Transactional emails/messages may still be sent as needed to provide the Services.

8) Intellectual Property

All content on the Services—including music, audio, video, photos, logos, artwork, text, and designs—is owned by KMA Group LLC and/or its licensors and is protected by intellectual property laws. You may not copy, distribute, modify, or create derivative works without written permission.

9) Prohibited Activities

You agree not to:

Use the Services for unlawful purposes

Attempt to access non-public areas or interfere with security

Scrape, reverse engineer, or disrupt the website

Submit fraudulent orders or booking requests

Infringe intellectual property or privacy rights

10) Disclaimer of Warranties

The Services are provided “AS IS” and “AS AVAILABLE.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

11) Limitation of Liability

To the fullest extent permitted by law, KMA Group LLC will not be liable for indirect, incidental, consequential, special, or punitive damages, or loss of profits or revenues, arising from your use of the Services.

Our total liability for any claim relating to the Services will not exceed the amount you paid us for the specific product or service giving rise to the claim in the 12 months preceding the event giving rise to the claim (or, if no payment was made, $100), unless otherwise required by law.

12) Indemnification

You agree to indemnify and hold harmless KMA Group LLC from claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of your use of the Services, your violation of these Terms, or your infringement of any rights.

13) Governing Law and Venue

These Terms are governed by the laws of the State of Ohio, without regard to conflict of law principles. You agree that any dispute arising out of or relating to the Services will be brought in the state or federal courts located in Ohio, and you consent to personal jurisdiction in those courts, unless otherwise required by law.

14) Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date reflects the most recent version. Your continued use of the Services after changes become effective means you accept the updated Terms.

15) Contact

KMA Group LLC (d/b/a Keith Staten)
Email: [email protected]
Mailing Address: 6480 E. Main ST. STE A, Reynoldsburg, OH 43068-1452